Jira Service Management

{"xsrfToken":"870145ac35487c79d61e0e8ba383c38855fb56b1_lout","branding":{"id":"9","key":"nco","name":"Colorado Democratic Party Support","portalBaseUrl":"/servicedesk/customer/portal/9","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/9/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#005382","headerLinkHoverBGColor":"#005382","headerBadgeColor":"#005382"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c0684753-0ef8-4a20-877d-f53d26686690/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZDcyM2E3ZS0yN2ExLTQyYzYtODdjYy1kYWM4YjVkZGZjYTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmMwNjg0NzUzLTBlZjgtNGEyMC04NzdkLWY1M2QyNjY4NjY5MCI6WyJyZWFkIl19LCJleHAiOjE3MzQ4MzE2NzQsIm5iZiI6MTczNDgzMTA3NH0.jBEW71qovzgpja6Ii57dMiCODaof9K73cGj7aajJ9uo&client=8d723a7e-27a1-42c6-87cc-dac8b5ddfca7&mode=fit","logoId":"c0684753-0ef8-4a20-877d-f53d26686690","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#005779","helpCenterTitleColor":"#dc9432","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"9","key":"nco","projectId":10040,"serviceDeskId":9,"name":"Colorado Democratic Party Support","description":"<p>Welcome! 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Submit it here.</p>","icon":10491,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[62],"key":""},{"id":"751","name":"CANDIDATES ONLY: Request a list of Delegates.","descriptionHtml":"<p>Democratic Candidates who are participating in the Caucus & Assembly process can purchase the delegate list for their district only. PRICE IS $.05 PER EMAIL</p>","callToAction":"CANDIDATES ONLY: Request a list of Delegates.","introHtml":"<p>Request Delegate List with Emails</p>","icon":10467,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[52],"key":""},{"id":"264","name":"CDP Info Changes","descriptionHtml":"<p>Use this form to change your information with the Colorado Democratic Party</p>","callToAction":"CDP Info Changes","introHtml":"<p>Use this form to change your information with the Colorado Democratic Party</p>","icon":10487,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[62],"key":""},{"id":"231","name":"Help with VAN login","descriptionHtml":"","callToAction":"Help with VAN login","introHtml":"<p>Need help logging in/forgot your password?</p>","icon":10571,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[52],"key":""},{"id":"233","name":"New VAN User Account (For someone else)","descriptionHtml":"<p>Request someone else to be added as a user on an existing committee (NOT yourself). Not needed for Candidate Committees.</p>","callToAction":"New VAN User Account (For someone else)","introHtml":"<p>Request someone else to be added as a user on an existing committee (NOT yourself). Not needed for Candidate Committees.</p>","icon":10499,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[52],"key":""},{"id":"230","name":"New VAN User Account (For yourself)","descriptionHtml":"","callToAction":"New VAN User Account (For yourself)","introHtml":"<p>NOT NEEDED for Candidate Committees. Single County District Officers, Precinct Organizers, PLEASE CONTACT YOUR COUNTY CHAIR</p>","icon":10494,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[52],"key":""},{"id":"232","name":"Other VAN Issue","descriptionHtml":"","callToAction":"Other VAN Issue","introHtml":"<p>Have anything else you want to share with us?</p>","icon":10508,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[52],"key":""},{"id":"593","name":"Request a VAN Candidate Committee: New or Renewal (Voterfile access)","descriptionHtml":"<p>This is just for Democratic Candidates. Votebuilder is the Democratic license of the VAN software.</p>","callToAction":"Request a VAN Candidate Committee: New or Renewal (Voterfile access)","introHtml":"<p>CDP Votebuilder Request Form. DO NOT request an individual VAN Account. It comes with your Candidate Committee Account.</p>","icon":10546,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[52],"key":""},{"id":"263","name":"Security Question","descriptionHtml":"<p>Use this to ask us a security question or to request assistance with your security protocols</p>","callToAction":"Security Question","introHtml":"<p>Use this to ask us a security question</p>","icon":10504,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[62],"key":""},{"id":"262","name":"Training","descriptionHtml":"<p>Use this form to request a training</p>","callToAction":"Training","introHtml":"<p>Use this form to request a training</p>","icon":10499,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[55],"key":""},{"id":"610","name":"Click here to request scale to win at a discount (texting)","descriptionHtml":"<h4><a name=\"TheColoradoDemocraticPartyisproudtopartnerwithScaletoWintosecurea25%25discountforColoradocandidates.\" target=\"_blank\"></a>The Colorado Democratic Party is proud to partner with Scale to Win to secure a 25% discount for Colorado candidates.</h4>\n<h3><a name=\"Filloutthislinkhttps%3A%2F%2Fscaletowin.com%2Fgetstarted%2F%3Fsource%3Dstaclabstogetaccesstothediscount.\" target=\"_blank\"></a>Fill <a href=\"https://scaletowin.com/get-started/?source=staclabs\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">out this link</a> to get access to the discount.</h3>","callToAction":"Click here to request scale to win at a discount (texting)","introHtml":"","icon":10471,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[],"key":""},{"id":"752","name":"CO - DemLaunch VAN","descriptionHtml":"","callToAction":"CO - DemLaunch VAN","introHtml":"","icon":10563,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[],"key":""},{"id":"713","name":"Critical Issue","descriptionHtml":"","callToAction":"Critical Issue","introHtml":"<p>Critical Request: please use this request only for urgent needs that are preventing you from doing time sensitive work in VAN.</p>","icon":10563,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[],"key":""},{"id":"58","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"481","name":"PRECINCT ORGANIZERS ONLY: Request a list of your Precinct Voters","descriptionHtml":"<h3><a name=\"ThisisforPRECINCTORGANIZERSONLY\" target=\"_blank\"></a>This is for PRECINCT ORGANIZERS ONLY</h3>","callToAction":"PRECINCT ORGANIZERS ONLY: Request a list of your Precinct Voters","introHtml":"","icon":10542,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[],"key":""},{"id":"282","name":"Request a VAN Candidate Committee ","descriptionHtml":"<h1><a name=\"Pleaseclickthislinkhttps%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSc8WqUfn7qb6jGRobsfvX2OmjnDynQ9b9A872WkLnTnmrLg%2FviewformtorequestaVANcommittee\" target=\"_blank\"></a>Please click <a href=\"https://docs.google.com/forms/d/e/1FAIpQLSc8WqUfn7qb6jGRobsfvX2OmjnDyn-Q9b9A872Wk-LnTnmrLg/viewform\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this link</a> to request a VAN committee</h1>","callToAction":"Request a VAN Candidate Committee ","introHtml":"<p>This is for CANDIDATES to request VAN Access. Please use the link embedded to find our form.</p>","icon":10466,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"334","name":"Request a VAN Candidate Committee: New or Renewal (Voterfile access) - OLD","descriptionHtml":"","callToAction":"Request a VAN Candidate Committee: New or Renewal (Voterfile access) - OLD","introHtml":"<p>CDP Votebuilder Request Form. DO NOT request an individual VAN Account. It comes with your Candidate Committee Account.</p>","icon":10546,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""},{"id":"59","name":"Texting Issue","descriptionHtml":"","callToAction":"Texting Issue","introHtml":"<p>An issue or request related to texting</p>","icon":10471,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[],"key":""},{"id":"234","name":"Texting signup","descriptionHtml":"<h3><a name=\"\" target=\"_blank\"></a><font color=\"red\"><a href=\"https://docs.google.com/forms/d/e/1FAIpQLScjOgLeyeWwkf6QKYU9spHcQnSdPhzPUlqznitUHIjudnT8IA/viewform?entry.1852854709=Colorado+Democratic+Party&entry.1119768724=tmcdermott@coloradodems.org&entry.2020516557=Add+new+client+/+new+account+contact+AND+reseller+/+partner+/+current+client+contact+to+backend+and+to+onboarding+emails&entry.1083377846=CO\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Please click this form to request a ThruText account</a></font></h3>","callToAction":"Texting signup","introHtml":"<p>Use this form to onboard with our Thrutext partner</p>","icon":10458,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":52,"name":"VAN (Voterfile) issues/requests"},{"id":55,"name":"Training"},{"id":62,"name":"General Questions, Issues"}],"orderMapping":{"62":[56,263,264],"52":[593,231,230,233,232,223,751],"55":[262],"12":[56]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CO","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZDcyM2E3ZS0yN2ExLTQyYzYtODdjYy1kYWM4YjVkZGZjYTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3MzQ4MzIyNzQsIm5iZiI6MTczNDgzMTA3NH0.P6NPm9Jh8JpxOXuzeLmfDxXUo-qzGhE10iuuTVuyIys","targetCollection":"upload-project-10040","endpointUrl":"https://api.media.atlassian.com","clientId":"8d723a7e-27a1-42c6-87cc-dac8b5ddfca7","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! 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