Jira Service Management

{"xsrfToken":"7c6d46e8566e5e79782d57895587e6a9baf5be2d_lout","branding":{"id":"70","key":"odi","name":"Ohio Dems candidate support","portalBaseUrl":"/servicedesk/customer/portal/70","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/70/44","theme":{"headerBGColor":"#0a293b","headerLinkColor":"#ffffff","headerLinkHoverColor":"#15435e","headerLinkHoverBGColor":"#15435e","headerBadgeColor":"#15435e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7647325d-2592-4db4-8a1c-e15af92305d5/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZDcyM2E3ZS0yN2ExLTQyYzYtODdjYy1kYWM4YjVkZGZjYTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc2NDczMjVkLTI1OTItNGRiNC04YTFjLWUxNWFmOTIzMDVkNSI6WyJyZWFkIl19LCJleHAiOjE3OTE2NjY4NDksIm5iZiI6MTc5MTY2NjI0OX0.OrKtT9Kq7I8nXM1bT9On2d_Qaje3GaeTTTOpyscvzLU&client=8d723a7e-27a1-42c6-87cc-dac8b5ddfca7&mode=fit","logoId":"7647325d-2592-4db4-8a1c-e15af92305d5","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help 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target=\"_blank\"></a>Please read the <a href=\"https://docs.google.com/document/d/1krBt1ijRoQjjSf3m8tNBpgYFjGuliegrdf6vBXMCXRk/edit?usp=drivesdk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">following memo</a> regarding the use of the mail program.</h4>","portalBaseUrl":"/servicedesk/customer/portal/70","onlyPortal":false,"reqTypes":[{"id":"613","name":"Ask a question about the mail program","descriptionHtml":"<h4><a name=\"Pleasereadthefollowingmemohttps%3A%2F%2Fdocs.google.com%2Fdocument%2Fd%2F1krBt1ijRoQjjSf3m8tNBpgYFjGuliegrdf6vBXMCXRk%2Fedit%3Fusp%3Ddrivesdkregardingtheuseofthemailprogram.\" target=\"_blank\"></a>Please read the <a href=\"https://docs.google.com/document/d/1krBt1ijRoQjjSf3m8tNBpgYFjGuliegrdf6vBXMCXRk/edit?usp=drivesdk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">following memo</a> regarding the use of the mail program.</h4>","callToAction":"Ask a question about the mail program","introHtml":"<p>Questions about the mail program</p>","icon":10492,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[88],"key":""},{"id":"614","name":"ODP Direct Mail Program (Federal)","descriptionHtml":"<h4><a name=\"Pleasereadthefollowingmemohttps%3A%2F%2Fdocs.google.com%2Fdocument%2Fd%2F1krBt1ijRoQjjSf3m8tNBpgYFjGuliegrdf6vBXMCXRk%2Fedit%3Fusp%3Dsharingregardingtheuseofthemailprogram.\" target=\"_blank\"></a>Please read the <a href=\"https://docs.google.com/document/d/1krBt1ijRoQjjSf3m8tNBpgYFjGuliegrdf6vBXMCXRk/edit?usp=sharing\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">following memo</a> regarding the use of the mail program.</h4>","callToAction":"ODP Direct Mail Program (Federal)","introHtml":"<p>Use this to request mail assistance, <b>Federal candidates only</b></p>","icon":10499,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[88],"key":""},{"id":"748","name":"ODP Direct Mail Program (Non-federal)","descriptionHtml":"<h4><a name=\"Pleasereadthefollowingmemohttps%3A%2F%2Fdocs.google.com%2Fdocument%2Fd%2F1krBt1ijRoQjjSf3m8tNBpgYFjGuliegrdf6vBXMCXRk%2Fedit%3Fusp%3Dsharingregardingtheuseofthemailprogram.\" target=\"_blank\"></a>Please read the <a href=\"https://docs.google.com/document/d/1krBt1ijRoQjjSf3m8tNBpgYFjGuliegrdf6vBXMCXRk/edit?usp=sharing\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">following memo</a> regarding the use of the mail program.</h4>","callToAction":"ODP Direct Mail Program (Non-federal)","introHtml":"<p>Use this to request mail assistance, <b>Non-Federal candidates only</b></p>","icon":10563,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[88],"key":""},{"id":"431","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10540,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""},{"id":"428","name":"Export request","descriptionHtml":"<h2><a name=\"Wanttoexportalargedataset%3FUsethisform\" target=\"_blank\"></a>Want to export a large dataset? Use this form</h2>","callToAction":"Export request","introHtml":"","icon":10527,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"665","name":"ODP Direct Mail Program (from 2024)","descriptionHtml":"<h4><a name=\"Pleasereadthefollowingmemohttps%3A%2F%2Fdrive.google.com%2Ffile%2Fd%2F139dWN9uoM6dmsJkLt6mbgToawUiwe6F%2Fview%3Fusp%3Ddrivelinkregardingtheuseofthemailprogram.\" target=\"_blank\"></a>Please read the <a href=\"https://drive.google.com/file/d/139dWN9uoM6dmsJkLt6m-bgToawUiwe6F/view?usp=drive_link\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">following memo</a> regarding the use of the mail program.</h4>","callToAction":"ODP Direct Mail Program (from 2024)","introHtml":"","icon":10563,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[],"key":""},{"id":"432","name":"ODP Direct Mail Program (OLD)","descriptionHtml":"<h4><a name=\"ReadmoreabouttheOhioDemsMailProgramviathismemohttps%3A%2F%2Fdrive.google.com%2Ffile%2Fd%2F1UnFHl4J63a0oHmwi92EUpFYPpba0dmu%2Fview%3Fusp%3Dsharelink\" target=\"_blank\"></a>Read more about the <a href=\"https://drive.google.com/file/d/1UnFHl4J6_3a0oHmwi92EUpFYPpba0dmu/view?usp=share_link\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Ohio Dems Mail Program via this memo</a></h4>","callToAction":"ODP Direct Mail Program (OLD)","introHtml":"","icon":10563,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[],"key":""}],"reqGroups":[{"id":88,"name":"Mail program"}],"orderMapping":{"88":[613,614,748]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":70,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ODI","userLanguageHeader":"Judicial badge","userLanguageMessageWiki":"<p>Please note - as discussed in trainings, a <a href=\"https://drive.google.com/file/d/1otN0VNKSzmN8jujSvAky3SU_IlW1BNQR/view?usp=sharing\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Judicial badge</a> is required to be included in the address box of mail proofs.</p>","defaultLanguageHeader":"Judicial badge","defaultLanguageMessage":"Please note - as discussed in trainings, a [Judicial badge|https://drive.google.com/file/d/1otN0VNKSzmN8jujSvAky3SU_IlW1BNQR/view?usp=sharing] is required to be included in the address box of mail proofs.","defaultLanguageDisplayName":"English (United 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Request"},"form":{"name":"ODP Direct Mail Program (Non-federal)","descriptionHtml":"<h4><a name=\"Pleasereadthefollowingmemohttps%3A%2F%2Fdocs.google.com%2Fdocument%2Fd%2F1krBt1ijRoQjjSf3m8tNBpgYFjGuliegrdf6vBXMCXRk%2Fedit%3Fusp%3Dsharingregardingtheuseofthemailprogram.\"></a>Please read the <a href=\"https://docs.google.com/document/d/1krBt1ijRoQjjSf3m8tNBpgYFjGuliegrdf6vBXMCXRk/edit?usp=sharing\" class=\"external-link\" rel=\"nofollow noreferrer\">following memo</a> regarding the use of the mail program.</h4>","callToAction":"ODP Direct Mail Program (Non-federal)","intro":"<p>Use this to request mail assistance, <b>Non-Federal candidates only</b></p>","instructions":"<h4><a name=\"Pleasereadthefollowingmemohttps%3A%2F%2Fdocs.google.com%2Fdocument%2Fd%2F1krBt1ijRoQjjSf3m8tNBpgYFjGuliegrdf6vBXMCXRk%2Fedit%3Fusp%3Dsharingregardingtheuseofthemailprogram.\"></a>Please read the <a href=\"https://docs.google.com/document/d/1krBt1ijRoQjjSf3m8tNBpgYFjGuliegrdf6vBXMCXRk/edit?usp=sharing\" class=\"external-link\" rel=\"nofollow noreferrer\">following memo</a> regarding the use of the mail program.</h4>","icon":10563,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10235","fieldConfigId":"10399","label":"Please review the rules and regulations for participation in the ODP mail program prior to filling out the form","description":"[Click here to acknowledge that you have read them|https://docs.google.com/document/d/1krBt1ijRoQjjSf3m8tNBpgYFjGuliegrdf6vBXMCXRk/edit?usp=sharing]","descriptionHtml":"<p><a href=\"https://docs.google.com/document/d/1krBt1ijRoQjjSf3m8tNBpgYFjGuliegrdf6vBXMCXRk/edit?usp=sharing\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here to acknowledge that you have read them</a></p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10220","label":"Yes","selected":false,"children":[]}]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10458","fieldConfigId":"10668","label":"Have you included the Ohio Dems Voter Assistance Hotline OH-I-VOTE (1-844-644-8683) in this mail piece?","description":"+*We will be unable to approve any mail without this language and you will be asked to resubmit the request if you do not include the number in your mail*+","descriptionHtml":"<p><ins><b>We will be unable to approve any mail without this language and you will be asked to resubmit the request if you do not include the number in your mail</b></ins></p>","required":false,"displayed":false,"presetValues":["10471"],"values":[{"value":"10470","label":"Yes","selected":false,"children":[]},{"value":"10471","label":"No","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10152","fieldConfigId":"10305","label":"Click here to certify that your candidate or committee has been registered with the FEC/Ohio Secretary of State/Board of Elections","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10159","label":"Yes","selected":false,"children":[]},{"value":"10160","label":"No","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10397","fieldConfigId":"10576","label":"Federal or 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Expedited mailings will be considered on a case by case basis and will be assessed an additional 3% processing fee.","descriptionHtml":"<p>All mailings MUST be submitted 5 business days prior to the intended mailing/drop date. Expedited mailings will be considered on a case by case basis and will be assessed an additional 3% processing fee.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10357","fieldConfigId":"10523","label":"Postage Cost (just the cost of the postage, total cost will come below)","description":"Enter numbers only, no special characters please; ODP requires organizations requesting mailings contribute an extra 6% of the total production costs in order to cover charges associated with postage and handling","descriptionHtml":"<p>Enter numbers only, no special characters please; ODP requires organizations requesting mailings contribute an extra 6% of the total production costs in order to cover charges associated with postage and handling</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10358","fieldConfigId":"10524","label":"Cost of Mailing excluding Postage (Production, Printing, Mail Housing, etc)","description":"Enter numbers only, no special characters please","descriptionHtml":"<p>Enter numbers only, no special characters please</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10359","fieldConfigId":"10525","label":"Estimated cost of mailhouse","description":"Enter numbers only, no special characters please (if applicable)","descriptionHtml":"<p>Enter numbers only, no special characters please (if applicable)</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10428","fieldConfigId":"10630","label":"Total Cost","description":"Enter numbers only, no special characters please","descriptionHtml":"<p>Enter numbers only, no special characters please</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10104","fieldConfigId":"10247","label":"# of pieces in mailing","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10427","fieldConfigId":"10629","label":"Please submit the in-kind contribution limit, if any, for your campaign from the Ohio Democratic 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Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10217","fieldConfigId":"10378","label":"Union Printer Address","description":"(Address, city, state, zip)","descriptionHtml":"<p>(Address, city, state, zip)</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10218","fieldConfigId":"10379","label":"Union Printer Contact Name/Phone/Email","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10219","fieldConfigId":"10380","label":"Mailhouse name","description":"(if applicable)","descriptionHtml":"<p>(if 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vendor","description":"h5.*This field allows multiple attachments*, please attach the invoice, payment instructions, mail proofs, and W9s - a [blank W9 can be found here|https://www.irs.gov/pub/irs-pdf/fw9.pdf]. *Please attach the invoice, a quote will be inadequate for us to process your request*.","descriptionHtml":"<h5><a name=\"Thisfieldallowsmultipleattachments%2Cpleaseattachtheinvoice%2Cpaymentinstructions%2Cmailproofs%2CandW9sablankW9canbefoundherehttps%3A%2F%2Fwww.irs.gov%2Fpub%2Firspdf%2Ffw9.pdf.Pleaseattachtheinvoice%2C...\" target=\"_blank\"></a><b>This field allows multiple attachments</b>, please attach the invoice, payment instructions, mail proofs, and W9s - a <a href=\"https://www.irs.gov/pub/irs-pdf/fw9.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">blank W9 can be found here</a>. <b>Please attach the invoice, a quote will be inadequate for us to process your 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Judicial badge

ODP Direct Mail Program (Non-federal)

Please read the following memo regarding the use of the mail program.

This field allows multiple attachments, please attach the invoice, payment instructions, mail proofs, and W9s - a blank W9 can be found here. Please attach the invoice, a quote will be inadequate for us to process your request.

As discussed in trainings, a Judicial badge is required to be included in the address box of mail proofs