Jira Service Management

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Please select your ticket type from the options provided. If you are a campaign who has purchased VoteBuilder from the PA Dems, please use the State Party Data Team forms.","portalBaseUrl":"/servicedesk/customer/portal/16","onlyPortal":false,"reqTypes":[{"id":"333","name":"Custom reporting request","descriptionHtml":"County Parties and Campaigns may request custom Maps and/or External Reports (not already found in VoteBuilder) based off of data from VoteBuilder and/or other formatted sources. Please fill out the form below and a member of our team will reach out to discuss your organization’s needs to see if we can accommodate your request.","callToAction":"Custom reporting request","introHtml":"County Parties or Campaigns may request custom Maps or External Reports here.","icon":10487,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[32],"key":""},{"id":"158","name":"Data Sharing Request","descriptionHtml":"This form is for Campaign and/or County Party Committees using VoteBuilder that have agreed to share their data with another Campaign and/or County Party Committee that also uses VoteBuilder. Note: Only the data owner may request their data be shared with others. You may not request access to data your committee does not own. What can we share at your request? 1. Survey Questions 2. Activist Codes 3. Scripts 4. Searches: Folders or Lists Please keep in mind that if you plan to share your campaign’s data with a local or county level campaign that you may be sharing it with all campaign committees that use the County Party’s VoteBuilder Committee. If you do not want to share data with any other campaign, we recommend you request sharing a Folder with the Searches/Lists. These are shared with individual users and will keep the data shared between the two Campaign Committees.","callToAction":"Data Sharing Request","introHtml":"Share your data with other VoteBuilder committees.","icon":10545,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[32],"key":""},{"id":"278","name":"Request a Quote for a VoteBuilder Committee ","descriptionHtml":"<h4><a name=\"Pleaseusethisformhttps%3A%2F%2Fwww.padems.com%2Fvbrequest%2F\" target=\"_blank\"></a>Please use this form <a href=\"https://www.padems.com/vb-request/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.padems.com/vb-request/</a></h4>","callToAction":"Request a Quote for a VoteBuilder Committee ","introHtml":"Campaigns may use this form to request VoteBuilder access, please visit <a href=\"https://www.padems.com/vb-request/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.padems.com/vb-request/</a>","icon":10484,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[32],"key":""},{"id":"281","name":"Request a Voter File Match","descriptionHtml":"The PA Dems Data Team has the capability to use a DNC provided tool to attempt to match records on an external spreadsheet to MyVoters records in VoteBuilder. As an example, if you obtained a file from your County Board of Elections that does not have State Voter ID, we can attempt to match those voter records to a VAN ID so that information can be bulk uploaded. The more information included on the file to be matched, the better the matches will be. First Name and Last Name are required to attempt a match as well as at least ONE of the following: Middle Name, Date of Birth, Address, City, or Zip Code. Additional fields such as Phone or Email may also be included to increase the chances of a match. PA Dems data staff will reply back with your original file with a VANID column added and populated with any matches found.","callToAction":"Request a Voter File Match","introHtml":"Request a match from external spreadsheets to VoteBuilder records.","icon":10527,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[32],"key":""},{"id":"565","name":"Request Mobilize Dashboard (County Parties Only)","descriptionHtml":"If you are the County Party Chair, Co-Chair, or VoteBuilder Admin, please fill out the information below to get started on your Mobilize Dashboard. You will be able to create and manage event sign ups in both Mobilize and your County Party VoteBuilder My Campaign database. Once you fill out this form, the PDP will reach out to schedule a training for your users. This is a pilot program so we appreciate your patience while we roll out new Dashboards to County Parties.","callToAction":"Request Mobilize Dashboard (County Parties Only)","introHtml":"Use this form to request a Mobilize Dashboard for your County Party.","icon":10490,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[32],"key":""},{"id":"280","name":"VoteBuilder Admin Changes","descriptionHtml":"Each VoteBuilder Committee is permitted up to 3 (three) VoteBuilder Administrator Accounts. Please complete the form below to Add or Remove a VoteBuilder Administrator. Note: For security purposes, the only roles that may request Admin changes are: Current Vote Builder Administrator, County Party Chair/Vice-Chair in the case of County Party committees, or Candidate and Campaign Manager in the case of Campaign Committees.","callToAction":"VoteBuilder Admin Changes","introHtml":"Request an additional VoteBuilder Admin or Remove an existing Admin.","icon":10499,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[32],"key":""},{"id":"159","name":"VoteBuilder Login Issues","descriptionHtml":"Let us know as much information as possible starting with the steps you have taken to log in and any error message you are receiving.","callToAction":"VoteBuilder Login Issues","introHtml":"Issues logging into VoteBuilder, including ActionID and 2 Factor Authentication questions.","icon":10533,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[32],"key":""},{"id":"154","name":"VoteBuilder Support","descriptionHtml":"Please be as specific as possible and attach screenshots as needed. If reporting an issue, please give an example and the steps you took prior to the issue occurring.","callToAction":"VoteBuilder Support","introHtml":"General questions or issues regarding VoteBuilder.","icon":10663,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10663","groups":[32],"key":""},{"id":"171","name":"Civis Flags","descriptionHtml":"","callToAction":"Civis Flags","introHtml":"","icon":10602,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10602","groups":[],"key":""},{"id":"157","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"167","name":"General Question","descriptionHtml":"","callToAction":"General Question","introHtml":"Have a general question? Submit it here.","icon":10491,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"164","name":"General Support","descriptionHtml":"","callToAction":"General Support","introHtml":"","icon":10482,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[],"key":""},{"id":"456","name":"Other Questions","descriptionHtml":"Please provide as much detail as possible and add screenshots or attach files that show the issue if applicable.","callToAction":"Other Questions","introHtml":"","icon":10538,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[],"key":""},{"id":"277","name":"Question / request","descriptionHtml":"Have a question / request from the political department, use this form!","callToAction":"Question / request","introHtml":"","icon":10499,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"162","name":"Report Question","descriptionHtml":"","callToAction":"Report Question","introHtml":"","icon":10482,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[],"key":""},{"id":"455","name":"Report Question","descriptionHtml":"Please provide as much detail as possible and add screenshots or attach files that show the issue if applicable.","callToAction":"Report Question","introHtml":"","icon":10563,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[],"key":""},{"id":"279","name":"Training Request","descriptionHtml":"Use this form to request a data training","callToAction":"Training Request","introHtml":"","icon":10498,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""},{"id":"166","name":"VAN Flags","descriptionHtml":"","callToAction":"VAN Flags","introHtml":"Do you have a problem? Or need to learn more about how to do something in VAN?","icon":10598,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10598","groups":[],"key":""},{"id":"452","name":"VAN Question","descriptionHtml":"Please provide as much detail as possible and add screenshots or attach files that show the issue if applicable.","callToAction":"VAN Question","introHtml":"","icon":10469,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"161","name":"VoteBuilder Account Issues","descriptionHtml":"","callToAction":"VoteBuilder Account Issues","introHtml":"","icon":10598,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10598","groups":[],"key":""},{"id":"163","name":"VoteBuilder Account Issues","descriptionHtml":"","callToAction":"VoteBuilder Account Issues","introHtml":"","icon":10598,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10598","groups":[],"key":""},{"id":"292","name":"Voter Registration Opt-In","descriptionHtml":"<h2><a name=\"ThankyouforyourinterestinhostingaVoterRegistrationChasePhoneBankand%2ForCanvas.Pleasefillouttheformbelowandamemberofourteamwillreachoutwithmoreinformationtodiscussyourorganization%26rsquo%3Bsneeds....\" target=\"_blank\"></a>Thank you for your interest in hosting a Voter Registration Chase Phone Bank and/or Canvas. Please fill out the form below and a member of our team will reach out with more information to discuss your organization’s needs. For more specifics on the Voter Registration program’s opt-in process, <a href=\"https://docs.google.com/document/d/1Lq6l-s0AZfaYc1WNXAWLaDfGJB4OEEF_D1yTr_TpM9s\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">please click here.</a></h2>","callToAction":"Voter Registration Opt-In","introHtml":"Thank for for expressing interest in hosting your own Voter Registration Chase Phone Bank. Please fill out the form below and a member of our team will contact you to get set up!","icon":10563,"iconUrl":"https://staclabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[],"key":""}],"reqGroups":[{"id":32,"name":"State Party Data Team"}],"orderMapping":{"35":[167,166,171],"34":[164,163],"61":[277],"33":[162,161],"32":[278,154,280,159,158,281,333,565],"98":[452,455,456]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":16,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SDPA","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"Welcome to the help center - we're here to help! 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